Frequently Asked Questions
1. What makes our Instant PhoneCard different from others?
2. How can I get my Instant Phonecard?
3. How to use my Instant Phonecard?
4. What if I forget my PIN#?
5. How long can I keep using my Instant Phonecard?
6. What is connection fee?
7. Which should I buy, with or without connection fee?
8. What is PhonecardOnsale.com return policy?
9. What is PhonecardOnsale.com's Safe Shopping Guarantee?
10. What is the Award Program?
11. How does the Referral Program work?
12. Is there any special free award Instant Phonecard?
13. When can I get my free Instant Phonecard?
14. Why the rate is lower than what I heard from customer service?
15. Does you use internet as communication media?
16. Can I use it in other countries besides USA and Canada?
17. What is one minute inception fee?
18. What is time rounding?
19. Can I call cell phone?
20. I am living in offshore states, i.e., Alaska, Hawaii etc.
Can I use your instant phonecards?
1. What makes our Instant PhoneCard different from others?
Our instant phonecards saves you money and time. It saves more than 30% on your residential long distance phone bill for both domestic and international phone calls. It saves you time to make a trip to the street corner grocery store or vendor to buy your regular phonecard. Everything you need is under your fingertips. You can save money and time for more important things in your life.
2. How can I get my Instant Phonecard?
You can purchase the phone card through our website www.phonecardOnsale.com.
You can get you Instant Phonecard via real time request and email, after your
order has been successfully processed. You will get your pin# and instructions
within the receipt immediately after your purchase verified. In order to process
your order real time, you should enter the billing address of the credit card that
you are using. Currently, we accept Visa and Master Card.
3. How to use my Instant Phonecard?
Just simply follow the instructions sent to your email. General steps are:
- Dial 800 number provided in the instruction
- Enter your phonecard PIN
- Destination phone number
It is same as using your regular phonecard. You can use your Instant Phonecard
from home, office, and any payphone in the United States.
4. What if I forget my PIN#?
Send us a message by clicking on "Contact Us" or email us at "sales@seawolftech.com".
Please provide your name, your e-mail address, purchase date and time.
We will resend your PIN# along with instruction if your information matches our record.
You should make every reasonable
effort to safeguard your Instant Phonecard PIN from unauthorized users.
PhonecardOnsale.com is not responsible for lost or stolen PIN.
5. How long can I keep using my Instant Phonecard?
You can keep using your Instant Phonecard within the period specified by each
phonecard (provided in your instruction) or until you have used all your money
on the card, which ever comes first. For expiration date of your Instant
phonecard, please check detail information in the instruction sent to you.
Usually, expiration date varies from one month to half year since your purchase date.
6. What is a connection fee?
A connection fees is charged on each call made and is collected by reducing the number of minutes left on a phonecard. Phonecards with high connection fees are referred to as "long call" cards. They work to the advantage of a user who talks for long periods of time, if not the entire phonecard at one time.
Phonecards that have a small connection fee or no connection fee are called "short call" cards. These phonecards should be used for that purpose. Please check detail information on our website for the cards you are interested.
7. Which should I buy, with or without connection fee?
It depends the way how you are going to use Instant Phonecard. If you plan to use up your
balance for one or two calls, you may want to go for a card with connection fee. If you
plan to use up your balance for more than four calls, you may want to go for a card without
connection fee. The thumb of rule is which way saves your money, you go with it.
8. What is PhonecardOnsale.com return policy?
100% customer satisfaction guarantee. Within 7 days from the purchase day, if customer is not happy with the phonecard, he/she has choices of either exchange or refund provided that the card still has full amount of its face value and the customer agrees not to use it. After 7 days from the purchase day, store credit or refund is subject to manager approval.
9. What is PhonecardOnsale.com's Safe Shopping Guarantee?
PhonecardOnsale.com guarantee that every transaction
you make will be 100% safe. This means you pay nothing
if unauthorized charges are made to your credit card as a result
of shopping at PhonecardOnsale.com
10. What is our Award Program?
The Award Program is a promotion designed to save money for our customers.
- Each card of face value of $20 or more will earn you 1 credit
- For every new customer who uses your email address as a referral you will earn 2 credits.
Once you have 10 credits you have the option of redeeming your credits for a $5.00 phonecard. Once you have 20 credits you can redeem them for a $10.00 phonecard. If you hold on to your credits till they have reached 40 you can redeem it for a $20.00 phonecard.
11. How does the referral Program work?
It works in a very simple way. For example:
Diana introduced five of her friends by sending http://www.phonecardonsale.com
with her email address. Everyone of them became customer of www.phonecardonsale.com.
All of them entered Diana's email address as Referrer Email when they did the purchase.
She got 5 credits from introducing her friends. Also, she bought five phonecards. She
get an Instant Phonecard for free.
12. Is there any special free award Instant Phonecard?
Yes, currently we have a special award card, SweetLove, with very good quality.
For rate info please
Click Here for Detail of the Sweet Love Card
13. When can I get my free Instant Phonecard?
Once your credits hit 10, you should get your free Instant Phonecard
within two weeks. We send out award Instant Phonecards every two weeks.
14. Why the rate is lower than what I heard from customer service?
First of all, the customer service uses the face value to do the rate calculation while
we use our onsale price. Secondly, we get wholesale price by ordering
very large volumn. This makes us possible to provide lower rate to our
customers.
15. Does your Instant Phonecard use internet as communication media?
No. All phonecards on our site use high quality fiber optic cable as communication media.
We only sale phonecards selectively based on quality and reliablity. Due to the quality issue
of internet phonecall, we do not sale any internet based phonecard.
16. Can I use it in other countries besides USA and Canada?
No. Currently, Our Instant Phonecard can be used only in USA and Canada. We will extend our
service to other countries soon. Please come back and check out agian. For those customers
from Canada, please note only Global Key has 1-800 access in Canada.
17. What is one minute inception fee?
Some of our phonecards have an one minute inception fee. Basically, it means once the
call goes through, you are assuming to make at least one minute phone call.
18. What is time rounding?
Time rounding is the time unit used by the manufacture to round up your talk time.
Usually, time rounding is one minute. For example, if you have talk 23 minutes and
28 seconds, manufacture will count for 24 minutes. If you look at carefully on your
regular phone bill, you will notice that all your calls have round up to minutes. It
is a convention for the telecommunication industry. If you want to know exact time
rounding, please call the customer service for the card you are interested.
19. Can I call cell phone?
Generally speaking, phonecards are not designed to call cell phone, specially for
international call. However, it depends on individual card. Some cards have much
high rate for cell phone. Some cards simple just don't work. Please call the customer
service to make sure what is going to happen, if you plan to use it to call cell
phone.
20. I am living in offshore states, i.e., Alaska, Hawaii etc.
Can I use your instant phonecards?
Some of our phonecards have no services in offshore states. Others have no problem.
However, the rate info may not apply to those states or areas. For customers who live
in those area, the best way is to call the customer service 1800#s listed in our website
and make sure it works for you and the rate is what you expect before purchase.
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