International Callback Service FAQs
TIPS - Tips for using Phone cards
FAQS - Frequently Asked Questions
TIPs
Dear PhonecardOnsale Customer,
www.phonecardonsale.com is a leading Prepaid Phonecard shopping site over the Internet. We provide our customers convenient, high quality, and economic service for their telecommunication needs.
In order to help our customers to use our service more efficiently, we would like to share our knowledge and experience. The purpose of this tips is to serve our customer better. If you have any thoughts or comments like to share with other customer, please write to us at sales@seawolftech.com.
1. Use speed dial keys to speed up dialing process
A lot of telephone sets have 10 speed dial keys that can memorize 10 numbers.
You could utilize these speed dial keys to speed up dialing process.
Here is
an example:
a) Save 1-800 toll free number into your speed dial key #1;
b) Save your PIN# into speed dial key #2;
c) Save your detination phone
numbers into speed dial key #3;
d) Dial #1, wait for prompt for PIN, dial #2,
wait for prompt, then dial #3.
2. People can use our Instant Phone Card for their long distance needs:
who often make International calls
College students
Business
travelers
Retirees
Sales representatives
Cell phone
users
Information Technology Staff
Tourists visiting the U.S.
Military personnel
Truck drivers
3. Rounding minute(s)
Time rounding is the time unit used by the manufacture to round up your talk time. If you look at your residential phone bill, you will find all end up to minutes. This is caused by rounding. Usually, rounding is in one minute, i.e. if you talk for 23 min and 27 second, it will count as 24 minutes. If you have any concern about rounding for the card you interested, please check manufacture customer serivce.
It will not make big differences if you talk more than 20 minutes. But if you talk less than 5 minutes, you have to watch out. Here is what you can do. Call up customer sevice, ask your card's rounding, use a stop watch to count your time. if it is one minute rounding, don't go over 50 seconds after integer minutes.
4. Silence after you dial
It happens occasionally. This usually happens when system is very busy for reserving bandwidth and routing.
Dont' hold more than 45 seconds if it is silence after you dial your number. If less than 45 seconds, usually customer service will put back the minute you lost.
5. Busy Signal
Usually it happens at big holidays due to high volumn of phone calls. The big company like AT&T and Ameritech (Fortune 500 company) will do better than other companies.
If this is a must call (i.e., for girl/boy friend's birthday), BUY our AT&T International Phonecard! You could also avoid it by scheduling your call at off peak time.
6. Internation/Domestic Calls
Usually each card has good rate for only one country or two.
If you find a very good rate for a specific country, don't use that card for other countries. If there is not rate list for the country for a specific card, that means rate is high. Don't use those card designed for international call to make a domestic call.
Thank you for shopping at www.phonecardonsale.com.
Back to
Home Frequently Asked Questions
1. What makes our Instant PhoneCard different from others?2. How can I get my Instant Phonecard?
3. How to use my Instant Phonecard?
4. What if I forget my PIN#?
5. How long can I keep using my Instant Phonecard?
6. What is connection fee?
7. Which should I buy, with or without connection fee?
8. What is PhonecardOnsale.com return policy?
9. What is PhonecardOnsale.com's Safe Shopping Guarantee?
10. What is the Award Program?
11. How does the Referral Program work?
12. Is there any special free award Instant Phonecard?
13. When can I get my free Instant Phonecard?
14. Why the rate is lower than what I heard from customer service?
15. Does you use internet as communication media?
16. Can I use it in other countries besides USA and Canada?
17. What is one minute inception fee?
18. What is time rounding?
19. Can I call cell phone?
20. I am living in offshore states, i.e., Alaska, Hawaii etc.
Can I use your instant phonecards?
1. What makes our Instant PhoneCard different from others?
Our instant phonecards saves you money and time. It saves more than 30% on your residential long distance phone bill for both domestic and international phone calls. It saves you time to make a trip to the street corner grocery store or vendor to buy your regular phonecard. Everything you need is under your fingertips. You can save money and time for more important things in your life.
2. How can I get my Instant Phonecard?
You can purchase the phone card through our website www.phonecardOnsale.com. You can get you Instant Phonecard via real time request and email, after your order has been successfully processed. You will get your pin# and instructions within the receipt immediately after your purchase verified. In order to process your order real time, you should enter the billing address of the credit card that you are using. Currently, we accept Visa and Master Card.
3. How to use my Instant Phonecard?
Just simply follow the instructions sent to your email. General steps are:
- Dial 800 number provided in the instruction
- Enter your phonecard PIN
- Destination phone number
4. What if I forget my PIN#?
Send us a message by clicking on "Contact Us" or email us at "sales@seawolftech.com". Please provide your name, your e-mail address, purchase date and time. We will resend your PIN# along with instruction if your information matches our record. You should make every reasonable effort to safeguard your Instant Phonecard PIN from unauthorized users. PhonecardOnsale.com is not responsible for lost or stolen PIN.
5. How long can I keep using my Instant Phonecard?
You can keep using your Instant Phonecard within the period specified by each phonecard (provided in your instruction) or until you have used all your money on the card, which ever comes first. For expiration date of your Instant phonecard, please check detail information in the instruction sent to you. Usually, expiration date varies from one month to half year since your purchase date.
6. What is a connection fee?
A connection fees is charged on each call made and is collected by reducing the number of minutes left on a phonecard. Phonecards with high connection fees are referred to as "long call" cards. They work to the advantage of a user who talks for long periods of time, if not the entire phonecard at one time. Phonecards that have a small connection fee or no connection fee are called "short call" cards. These phonecards should be used for that purpose. Please check detail information on our website for the cards you are interested.
7. Which should I buy, with or without connection fee?
It depends the way how you are going to use Instant Phonecard. If you plan to use up your balance for one or two calls, you may want to go for a card with connection fee. If you plan to use up your balance for more than four calls, you may want to go for a card without connection fee. The thumb of rule is which way saves your money, you go with it.
8. What is PhonecardOnsale.com return policy?
100% customer satisfaction guarantee. Within 7 days from the purchase day, if customer is not happy with the phonecard, he/she has choices of either exchange or refund provided that the card still has full amount of its face value and the customer agrees not to use it. After 7 days from the purchase day, store credit or refund is subject to manager approval.
9. What is PhonecardOnsale.com's Safe Shopping Guarantee?
PhonecardOnsale.com guarantee that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at PhonecardOnsale.com
10. What is our Award Program?
The Award Program is a promotion designed to save money for our customers.
- Each card of face value of $20 or more will earn you 1 credit
- For every new customer who uses your email address as a referral you will earn 2 credits.
11. How does the referral Program work?
It works in a very simple way. For example:
Diana introduced five of her
friends by sending http://www.phonecardonsale.com with her email address.
Everyone of them became customer of www.phonecardonsale.com. All of them entered
Diana's email address as Referrer Email when they did the purchase. She got 5
credits from introducing her friends. Also, she bought five phonecards. She get
an Instant Phonecard for free.
12. Is there any special free award Instant Phonecard?
Yes, currently we have a special award card, SweetLove, with very good quality. For rate info please Click Here for Detail of the Sweet Love Card
13. When can I get my free Instant Phonecard?
Once your credits hit 10, you should get your free Instant Phonecard within two weeks. We send out award Instant Phonecards every two weeks.
14. Why the rate is lower than what I heard from customer service?
First of all, the customer service uses the face value to do the rate calculation while we use our onsale price. Secondly, we get wholesale price by ordering very large volumn. This makes us possible to provide lower rate to our customers.
15. Does your Instant Phonecard use internet as communication media?
No. All phonecards on our site use high quality fiber optic cable as communication media. We only sale phonecards selectively based on quality and reliablity. Due to the quality issue of internet phonecall, we do not sale any internet based phonecard.
16. Can I use it in other countries besides USA and Canada?
No. Currently, Our Instant Phonecard can be used only in USA and Canada. We will extend our service to other countries soon. Please come back and check out agian. For those customers from Canada, please note only Global Key has 1-800 access in Canada.
17. What is one minute inception fee?
Some of our phonecards have an one minute inception fee. Basically, it means once the call goes through, you are assuming to make at least one minute phone call.
18. What is time rounding?
Time rounding is the time unit used by the manufacture to round up your talk time. Usually, time rounding is one minute. For example, if you have talk 23 minutes and 28 seconds, manufacture will count for 24 minutes. If you look at carefully on your regular phone bill, you will notice that all your calls have round up to minutes. It is a convention for the telecommunication industry. If you want to know exact time rounding, please call the customer service for the card you are interested.
19. Can I call cell phone?
Generally speaking, phonecards are not designed to call cell phone, specially for international call. However, it depends on individual card. Some cards have much high rate for cell phone. Some cards simple just don't work. Please call the customer service to make sure what is going to happen, if you plan to use it to call cell phone.
20. I am living in offshore states, i.e., Alaska, Hawaii
etc.
Can I use your instant phonecards?
Some of our phonecards have no services in offshore states. Others have no problem. However, the rate info may not apply to those states or areas. For customers who live in those area, the best way is to call the customer service 1800#s listed in our website and make sure it works for you and the rate is what you expect before purchase.